On July 29, 2020, the North Carolina Utilities Commissions (“NCUC”) issued an order that provided guidance for public utilities, which includes Frontier Natural Gas Company (“FNGC”), following the conclusion of Executive Orders 124 and 142. The Executive Orders had placed a moratorium on customer disconnections for nonpayment and restricted the ability to collect late payment fees.
The recent NCUC order issued the following guidance to utilities and customers effective September 1, 2020:
As a result of the guidance issued in the order, FNGC has elected the following:
For all questions related to the account balances and payments, please contact our customer service representatives at 336-526-2690.
For a listing of resources to assist customers with past due accounts, click here.
To review the order issued by the NCUC in its entirety, click here.